Terms & Conditions
Last Updated: January 2026
These Terms and Conditions govern your booking and use of [Your Property Name] located in Edinburgh, Scotland. By making a reservation or accessing our website, you agree to abide by these terms in full.
1. Booking and Reservations
1.1 Reservation Confirmation: Your reservation is confirmed upon receipt of the required deposit payment and is subject to availability. You will receive a booking confirmation via email containing your reservation details.
1.2 Payment Terms: A deposit of [X]% is required at the time of booking. The remaining balance is due [X] days prior to your arrival date. Failure to pay the balance by the due date may result in cancellation of your booking.
1.3 Minimum Age Requirement: The lead guest must be at least 21 years of age at the time of check-in and must be present throughout the stay.
1.4 Accepted Payment Methods: We accept payment via credit card, debit card, and bank transfer through our secure booking system.
1.5 Booking Accuracy: You are responsible for ensuring all booking details are accurate. Please notify us immediately of any errors.
2. Cancellation and Refund Policy
2.1 Guest Cancellations:
- Cancellations made more than [30] days prior to check-in: Full refund minus [10]% processing fee
- Cancellations made [15-30] days prior to check-in: 50% refund
- Cancellations made less than [15] days prior to check-in: No refund
- No-shows: No refund
2.2 Host Cancellations: In the unlikely event that we must cancel your reservation, you will receive a full refund of all payments made. We will make reasonable efforts to find alternative comparable accommodation if possible.
2.3 Force Majeure: Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, pandemic, acts of terrorism, or severe weather conditions.
2.4 Travel Insurance: We strongly recommend purchasing travel insurance to cover unforeseen circumstances that may affect your travel plans.
3. Check-In and Check-Out
3.1 Check-In Time: Check-in is available from 3:00 PM onwards. Early check-in may be available upon request and is subject to availability and prior arrangement.
3.2 Check-Out Time: Check-out is by 10:00 AM. Late check-out may be available upon request, subject to availability and must be confirmed in advance.
3.3 Late Check-Out Without Authorization: Failure to vacate the property by 10:00 AM without prior authorization will result in an additional charge of £75.
3.4 Access Instructions: Detailed check-in instructions, including key collection or access code information, will be provided via email [X] days before your arrival.
3.5 Identification: Valid photo identification may be required at check-in.
4. Occupancy and Guest Limits
4.1 Maximum Occupancy: The maximum number of guests permitted in the property is [X] persons. This includes overnight visitors and any children or infants.
4.2 Guest Registration: All guests staying overnight must be declared at the time of booking. Failure to declare all guests may result in immediate termination of your reservation without refund.
4.3 Visitors: Day visitors are permitted with prior approval. Visitors must leave by 10:00 PM. Unauthorized overnight visitors will result in additional charges of £50 per person per night.
4.4 Exceeding Occupancy: Exceeding the maximum occupancy limit will result in a charge of £75 per additional person per night and may result in immediate termination of your booking without refund.
5. Property Rules and Guest Conduct
5.1 No Parties or Events: The property is not suitable for parties, events, gatherings, or celebrations of any kind. Violation of this rule will result in immediate eviction without refund and retention of the security deposit. Police may be contacted if necessary.
5.2 Noise Policy: Guests must respect neighbors and maintain reasonable noise levels at all times. Between 10:00 PM and 8:00 AM, guests must be particularly mindful of noise. Breach of this policy may result in charges, eviction, and/or police involvement.
5.3 No Smoking Policy: Smoking (including e-cigarettes and vaping) is strictly prohibited inside the property. Evidence of smoking indoors will result in a minimum fine of £200 plus professional deep cleaning costs.
5.4 No Pets Policy: Pets are not permitted in the property without prior written authorization. Unauthorized pets will result in a fine of £200 plus any additional cleaning or damage costs.
5.5 Residential Use Only: The property is for holiday residential purposes only. Commercial activities, photography/filming for commercial purposes, or business use are strictly prohibited without prior written consent.
5.6 Security and Safety: Guests must keep all doors and windows locked when the property is unoccupied. Guests are responsible for the security of the property during their stay.
5.7 Keys and Access: Loss of keys or access devices will incur a replacement charge of £50. Keys must be returned as instructed at check-out.
6. Damage, Cleaning, and Security Deposit
6.1 Security Deposit: A security deposit of £[X] is required and will be held for [X] days after check-out to cover any damages, excessive cleaning, or rule violations.
6.2 Normal Wear and Tear: You will not be charged for reasonable wear and tear. You are responsible for any damage beyond normal use.
6.3 Reporting Damage: Any accidental damage must be reported immediately. Failure to report damage may result in additional charges.
6.4 Damage Charges:
- Stained carpets, rugs, or upholstery: Minimum £15 per stain, or full professional cleaning/replacement cost
- Broken items: Replacement cost plus any additional associated costs
- Damaged towels or linens: £15 per item
- Missing towels or linens: £15 per item
- Damaged furniture or fixtures: Repair or replacement cost
- Damage to walls, floors, or fixtures: Repair cost plus professional labour
6.5 Excessive Cleaning: The property should be left in a reasonably tidy condition. Excessive mess, rubbish not disposed of properly, or extreme uncleanliness will result in an additional cleaning charge of £150.
6.6 Rubbish Disposal: Guests must dispose of rubbish in the designated bins provided. Guidance on recycling and refuse collection will be provided in the property welcome guide.
7. Property Contents and Amenities
7.1 Inventory: An inventory of property contents is available upon request. Guests are responsible for all items listed during their stay.
7.2 Facilities and Amenities: We make every effort to ensure all advertised facilities and amenities are available and in working order. However, we cannot guarantee uninterrupted service of utilities, WiFi, or appliances.
7.3 Maintenance Issues: Please report any maintenance issues, faults, or malfunctions immediately. We will make reasonable efforts to resolve issues promptly. No refunds will be provided for minor inconveniences that do not substantially affect your stay.
7.4 WiFi and Utilities: WiFi and utilities are provided in good faith. We are not liable for service interruptions caused by third-party providers or circumstances beyond our control.
8. Liability and Insurance
8.1 Guest Liability: Guests are liable for their own actions and those of any visitors they permit on the property. This includes any damage, injury, or loss caused by the guest or their visitors.
8.2 Personal Belongings: We are not responsible for any loss, theft, or damage to guests’ personal belongings during their stay. Guests are advised to obtain appropriate travel insurance.
8.3 Accidents and Injuries: We are not liable for any accidents, injuries, illness, or death that may occur during your stay except where caused by our negligence.
8.4 Third-Party Services: We are not responsible for any services provided by third parties, including but not limited to tour operators, restaurants, or transport providers.
8.5 Property Insurance: The property is covered by our insurance. Guests are strongly advised to obtain their own travel and contents insurance.
9. Right of Entry
9.1 Emergency Access: We reserve the right to enter the property at any time in the case of emergency or suspected breach of these terms.
9.2 Scheduled Access: We may need to access the property for inspections, repairs, or maintenance. Reasonable notice of at least 24 hours will be provided except in emergencies.
9.3 Showing Property: If the property is being marketed for sale or future rental, we may request access to show the property, with at least 48 hours’ notice.
10. Termination of Booking
10.1 Breach of Terms: We reserve the right to terminate your booking immediately without refund if:
- These Terms and Conditions are breached
- The property is used for illegal activities
- Excessive noise or disturbance is caused
- The property or its contents are damaged
- Unauthorized guests are present
- The property is used for purposes other than holiday accommodation
10.2 Eviction Process: In the event of termination, you must vacate the property immediately. Refusal to leave may result in police involvement. No refunds will be provided.
11. Legal Compliance
11.1 Legal Activities Only: The property must not be used for any illegal activities. Any evidence of illegal activity will be reported to the appropriate authorities and will result in immediate eviction.
11.2 Local Laws and Regulations: Guests must comply with all applicable Scottish and UK laws, including licensing laws regarding alcohol consumption.
11.3 Edinburgh City Regulations: Guests must comply with Edinburgh City Council regulations, including those relating to short-term lets and tourist accommodation.
12. Data Protection and Privacy
12.1 Personal Information: Your personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation including GDPR.
12.2 Communication: By making a booking, you consent to receive communications from us regarding your reservation via email, phone, or text message.
12.3 Marketing Communications: We will not use your information for marketing purposes without your explicit consent. You may opt out of marketing communications at any time.
13. Complaints and Dispute Resolution
13.1 Complaints Procedure: If you have any issues during your stay, please contact us immediately so we can attempt to resolve the matter. We cannot address complaints made after check-out regarding issues not reported during the stay.
13.2 Response Time: We aim to respond to all complaints within 24 hours during your stay.
13.3 Dispute Resolution: In the event of a dispute, we will attempt to reach an amicable resolution. If this is not possible, disputes will be resolved under Scottish law.
14. Limitation of Liability
14.1 Maximum Liability: Our total liability to you for any loss or damage shall not exceed the total amount paid by you for your booking.
14.2 Indirect Losses: We shall not be liable for any indirect, consequential, or special losses including loss of enjoyment, loss of opportunity, or expenses incurred as a result of cancellation or early termination.
14.3 Exclusions: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.
15. General Terms
15.1 Entire Agreement: These Terms and Conditions, together with our Privacy Policy and booking confirmation, constitute the entire agreement between you and us.
15.2 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Assignment: You may not transfer or assign your booking to any other party without our written consent.
15.4 Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision.
15.5 Governing Law: These Terms and Conditions are governed by Scottish law. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
16. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Changes will not affect bookings already confirmed unless required by law. Continued use of our services after changes constitutes acceptance of the updated terms.
17. Contact Information
For any questions, concerns, or to report issues during your stay, please contact us:
Email: [your email] Phone: [your phone number] Emergency Contact: [emergency number] Address: [Your Property Name and Address]
Acknowledgment
By completing your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.